Common Queries

WHAT CAN I EXPECT AFTER PLACING AN ORDER?

  1. After placing an order you will get a confirmation email sent to the email placed in your check out window.

  2. Following that there will be approximately 7 business days before you receive a tracking email with your tracking number for your products.

  3. Following that you will be able to utilize your tracking number to see when your package will arrive, which is anywhere between 1-3 business days (Priority Shipping)

WHY DOES IT TAKE APPROX. 7 DAYS TO PRODUCE AN ORDER TO BE SENT?

All products are handmade to order so from the time the order is placed, it takes up to 7 business days* beginning to end of production for them to be handmade and packaged. Then once sent, the flat rate priority USPS shipping will take from 1-3 days depending on location.

*DUE TO COVID-19 ORDER PROCESSING WILL TAKE AN ADDITIONAL 5-7 DAYS*

 

WHAT IS YOUR RETURN/REFUND POLICY?

I do not accept returned items. I will issue refunds or resend any purchased items with adequate photo proof (via email) that there was an issue with the package upon arrival.

CAN I PICK UP MY ORDER?

Orders in the DMV are eligible for pickup if contacted PRIOR to placing an order online (there is a coupon code for pickup).

For pick up orders a meet up must be arranged in the Hyattsville MD Area, Monday through Saturday between 11am-7pm.

*DUE TO COVID-19 NO ORDERS CAN BE PICKED UP*

©2020 by Serena Nicole Skincare