COMMON QUERIES
WHAT IS YOUR RETURN/REFUND POLICY?
I do not accept returned items. I will issue refunds or resend any purchased items with adequate photo proof (via email) that there was an issue with the package upon arrival.
CAN I PICK UP MY ORDER?
Orders in the DMV are eligible for pickup if contacted PRIOR to placing an order online (there is a coupon code for pickup).
For pick up orders a meet up must be arranged in the Alexandria Area, Monday through Saturday between 11am-7pm.
WHAT CAN I EXPECT AFTER PLACING AN ORDER?
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After placing an order you will get a confirmation email sent to the email placed in your check out window.
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Following that there will be approximately 7 business days before you receive a tracking email with your tracking number for your products.
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Following that you will be able to utilize your tracking number to see when your package will arrive, which is anywhere between 1-3 business days (Priority Shipping)
WHY DOES IT TAKE APPROX. 7 DAYS TO PRODUCE AN ORDER TO BE SENT?
All products are handmade to order so from the time the order is placed, it takes up to 7 days beginning to end of production for them to be handmade and packaged. Then once sent, priority shipping will take from 1-3 days depending on location.